SHIPPING, RETURNS & PRIVACY STATEMENT

Payment

We accept most credit cards and PayPal, as well as payment by bank transfer. All charges are in GBP Sterling.

The price you pay is displayed on our website at the time we receive your order, however, while we try our best to ensure that all prices are correct, errors may occur. In the event of a pricing error, we reserve the right to offer you the item at the correct price, or cancel the order and pay a full refund.

Shipping

We offer free delivery within the UK once full payment is received. For deliveries to the rest of the world we provide free shipping for items above £1,500. We endeavour to despatch your item within 24 hours.

Estimated delivery times are 1-2 working days within the UK, 3-5 working days within Europe and 5-7 days worldwide. Your item(s) will be sent by a secure, trackable and signed for delivery service and will be fully insured. Local taxes and duties may apply.

Returns

We stand behind every item we sell, and hope that your purchase far surpasses your expectations. If, for any reason you change your mind regarding your purchase from Farringdons Jewellery, we offer a 7-day no questions asked money back guarantee or full exchange for all online purchases. This only applies to online customers who have been unable to visit our store. For those who purchase in-store, we offer an exchange policy whereby you can exchange the piece for item(s) to the same value (or higher, at your cost), or have a bespoke piece made to your specifications. If any alterations are made to the piece (such as ring resizing), Farringdons reserves the right to refuse the return and refund of an item. 

Please contact us to let us know of your intention to return the item(s). Items must be returned at your cost via a secure and insured service, and in the same condition as dispatched, without any damage and with the original sales receipt. If items are damaged, broken or altered they will not be accepted for a refund. Refund or credit will be processed within 3 days of receiving the item, in the same form as the original payment. This policy is offered in addition to your legal rights.

If you have any problems with an online purchase within the European Union, you can get help from The Online Dispute Resolution.

Privacy Statement

As a business, we endeavour to ensure the privacy of our customers and promised never to give out details to any third party with their permission. We ensure all data for customers is stored in accordance with the General Data Protection Regulation (EU) 2016/679. We only hold customer data which is for purchases, which is sued for shipping information. We will only send mail relating to the customer purchase.

The strictest confidence is taken with all purchases and we do not store or have access to any credit, debit or bank details which are used for online purchases. Our online gateway partner is Payzone.com.

Farringdons Jewellery Ltd’s registered address: Geppert & Co, Unit 6 Bassett Business Units, Hurricane Way, North Weald, Essex, CM16 6AA

Farringdons Jewellery Ltd’s phone number: 0207 242 2040

Farringdons Jewellery Ltd’s email address: info@farringdonsjewellery.com

Farringdons Jewellery Ltd’s VAT number: 156 9528 70

For any further information, or any questions, then please contact us.

As a business, we store the following customer information after a purchase:

  • Full Name
  • Email address
  • Telephone Number
  • Shipping Address
  • Billing Address

In order to safe guard all information which is gathered online, we have put in place a mixture of online procedures, as well as in store policies, which prevent unauthorised access.

We reserve the right to make any amendments, any deletions or view any personal information we safe guard. Should a customer wish to access the information, they will need to submit a request in writing, which will be answered within 7 days.

We reserve the right to contact links to other websites within our website. Once these links have been sued to exit the Farringdons Jewellery website we are no longer in control. We cannot be held responsible for any protection or privacy for the customer.